Your questions, answered.

Contact us on WhatsApp Business or Telegram. Your concierge explains the process in a private conversation. We consider your application and search for compatible candidates; any introduction depends on availability, mutual interest and your permission.

No. There is no public profile directory, account system or member chat on this website. Any proposed disclosure of your profile to a potential match requires your approval of the recipient and the details to be shared.

Women aged 18 or over may apply. People under 18 are not eligible. Any additional consent or legal-capacity requirements that apply to your circumstances are confirmed privately before profile review or payment.

The application-review fee is USD 30, or the agency’s fixed local tariff of THB 1,000 for payment in baht. These are alternative prices, not two charges or a live currency conversion. The concierge confirms any applicable taxes, payment arrangements and the final amount before you pay. This website does not process payments.

No. You are paying for the individual review of your application, not for access to a promised person or a guaranteed date. Availability, compatibility and mutual interest determine whether an introduction can be proposed.

We respond about your completed application within 3 calendar days. Review and the search take up to 14 calendar days from receipt of the complete application, required consent and payment. The 3-day response is within that two-week period, not an additional wait. This is a service timetable, not a promise of an introduction or date.

There is no public profile directory or profile-upload form on this website. Your profile is discussed in private messages, and sharing with a prospective partner requires separate permission. The privacy notice explains your choices; messaging platforms have their own policies and no channel is completely risk-free.

Yes. Message VELORA on WhatsApp Business or Telegram to request deletion, correction or access, or to withdraw consent. An email is not required. We explain any limited records that must be retained under applicable law or any third-party limitations.

No. The photographs are AI-generated editorial illustrations. They are not evidence of real members, client weddings, successful matches or the financial standing of any person.

You may request a full refund by messaging us on WhatsApp Business or Telegram before your application review begins. Your applicable statutory rights are not affected.